Services
Every service is delivered on a written order with a fixed scope. Below is what is included and what is not; anything not listed is agreed separately.
Draft — amounts and scope pending approval
Infrastructure audit and work plan
Review of your current infrastructure, risks and costs; a written prioritized plan with estimates.
on request
Included
- ✓interviews and read-only access
- ✓report: findings, risks, recommendations
- ✓work plan with effort estimates
Not included
- —changes in production
- —24/7 support
Infrastructure support
Monthly block of hours for operations: updates, backups, monitoring, incident analysis.
on request
Included
- ✓agreed hours per month
- ✓report of completed work
- ✓incident response during business hours
Not included
- —guaranteed recovery-time SLA
- —work beyond the agreed scope without a separate invoice
AI assistant integration
Model access through a gateway with limits and cost accounting, scenario and role setup, team training.
on request
Included
- ✓gateway with project keys and limits
- ✓2–3 scenarios for your tasks
- ✓documentation handover
Not included
- —model providers' token costs
- —training custom models
General boundaries
- Access to client systems — only what the client grants in writing; production changes — only by separate agreement.
- Timelines and effort estimates are guidance fixed in the order; recovery-time guarantees (SLA) are not provided unless a separate contract says so.
- Third-party costs (clouds, licences, model tokens) are paid by the client directly or, by agreement, re-invoiced without markup beyond what the order states.